DO YOU SHIP WORLDWIDE?

YES, WE DO!

HOW LONG WILL MY ORDER TAKE TO ARRIVE ONCE PROCESSED?

ONCE SHIPPED, YOUR ORDER WILL TAKE 2-5 BUSINESS DAYS TO ARRIVE DOMESTICALLY AND 7-14 BUSINESS DAYS INTERNATIONALLY.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?

PLEASE ALLOW 1-4 WEEKS FOR YOUR ORDER TO BE PROCESSED AND MADE. WE ASK FOR THIS MUCH TIME AS WE CAN BE DELAYED AT TIMES DUE TO ORDER VOLUME.

WHAT KIND OF MATERIALS DO YOU USE?

ALL OUR PRODUCTS ARE EITHER: 14K/18KGOLD PLATED, GOLD FILLED/SOLID GOLD,  OR STERLING SILVER. PLEASE CHECK LISTING OF THE ITEM YOU ARE INTERESTED IN FOR DETAILS.

WHAT IS YOUR REFUND POLICY?

ALL SALES ARE FINAL. YOU ARE ABLE TO EXCHANGE YOUR ITEM/S WITHIN 7 BUSINESS DAYS. PLEASE CONTACT US VIA EMAIL AT [email protected].

MY ITEM ARRIVED DAMAGED, WHAT SHOULD I DO?

PLEASE CONTACT US WITHIN 2 BUSINESS DAYS VIA EMAIL AT [email protected]. MAKE SURE YOU ATTACH A PHOTO OF THE DAMAGED ITEM AND YOUR FULL NAME AND ORDER NUMBER SO WE CAN ASSIST YOU IMMEDIATELY.

CAN I CANCEL MY ORDER?

WE ALLOW A ONE HOUR WINDOW TO MAKE ANY CHANGES OR CANCELLATIONS AFTER PURCHASE. THIS APPLIES TO ALL ORDERS. PLEASE CONTACT US AT: [email protected]. NO EXCEPTIONS WILL BE MADE.

DEZI JEWELS IS NOT LIABLE FOR LOST OR STOEL PACKAGES. PLEASE CONTACT YOUR MAIL COURIER TO TRACK DOWN YOUR PACKAGE. WHEN ENTERING SHIPPING INFO, PLEASE MAKE SURE YOUR DESTINATION ADDRESS IS ACCURATE.